Privacy Policy Last updated: 03/12/2024 At Epic Vault, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services. By using our website or app, you agree to the terms outlined in this Privacy Policy. 1. Information We Collect We collect different types of information in order to provide and improve our services. The information we collect may include: Personal Information: When you create an account, place an order, or contact us, we may collect personal details such as: Name Email address Shipping address Phone number Payment information (processed by third-party payment processors) Usage Information: We collect information about your interactions with our platform, such as: Device information (IP address, browser type, operating system) Pages visited on our website or app Time spent on our platform Purchase history Cookies and Tracking Technologies: We use cookies to enhance your experience on our platform. These may collect information such as your preferences, language settings, and browsing behavior. 2. How We Use Your Information We use the information we collect for the following purposes: To Process Transactions: We use your information to process orders, fulfill purchases, and provide customer support. To Improve Our Services: To optimize the user experience, analyze platform performance, and improve functionality. To Communicate with You: We may send you promotional emails, updates, and order confirmations. You can opt out of marketing emails at any time. To Personalize Your Experience: We may use data to offer recommendations and display content relevant to your interests. To Comply with Legal Requirements: We may use your data to fulfill legal obligations or respond to lawful requests from public authorities. 3. Sharing Your Information We do not sell your personal information to third parties. However, we may share your information in the following circumstances: With Service Providers: We work with third-party vendors, such as payment processors and shipping partners, to facilitate transactions and deliver services. These partners are obligated to protect your information. For Legal Purposes: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud. 4. Data Retention We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After that, we may delete or anonymize your data. 5. Security of Your Information We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and access control policies. However, please be aware that no data transmission over the internet is completely secure. 6. Your Rights and Choices Access and Correction: You have the right to access and update your personal information. If you wish to correct or delete your information, you can do so by contacting us. Opt-Out: You can opt out of receiving promotional emails by following the instructions in the email or contacting us directly. Data Portability: You may request a copy of the data we hold about you, which we will provide in a machine-readable format. Deleting Your Account: If you wish to close your account, you may request us to delete your personal data, subject to our retention policy and legal obligations. 7. Children's Privacy Our platform is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information. 8. International Transfers If you are accessing our platform from outside of [Your Country], please note that your data may be transferred to and processed in [Your Country]. By using our services, you consent to such transfers. 9. Changes to This Privacy Policy We may update this Privacy Policy periodically. When we do, we will post the updated policy on our website and update the "Last updated" date. Please review this Privacy Policy regularly to stay informed about how we protect your information.